Solutions Architect

🕒 March 27

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Deepgram

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

💰 $47M Series B on 2022-11

Artificial Intelligence • SaaS • API

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

📋 Description

• Lead architecture and implementation for enterprise deployments that use Deepgram speech-to-text (STT), text-to-speech (TTS), and voice agent (VA) capabilities. • Own post-sales technical success for assigned accounts. • Serve as the Tier-3 escalation point for complex issues. • Design reference architectures and implementation patterns for common APAC customer use cases including contact centers, voice analytics, QA, and AI agents. • Build high-quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team. • Contribute to pre-sales discovery and POCs when deep technical direction is needed. • Partner with Product and Engineering to prioritize fixes and features. • Contribute to knowledge systems. • Participate in an on-call or incident rotation appropriate for the region and customer support tier.

🎯 Requirements

• 5 or more years in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles. • Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python or TypeScript. • Hands-on experience with modern cloud platforms. • Proven ownership of complex post-sales work such as production deployments, migrations, performance tuning, and incident response. • Clear written and verbal communication across both technical and executive audiences. • Excellent written and spoken English. • Additional Asian languages are a strong plus, especially Japanese, Korean, Mandarin, or Hindi. • Familiarity with data privacy and enterprise security reviews common across APAC.

🏖️ Benefits

• Medical, dental, vision benefits • Annual wellness stipend • Mental health support • Life, STD, LTD Income Insurance Plans • Unlimited PTO • Generous paid parental leave • Flexible schedule • 12 Paid US company holidays • Quarterly personal productivity stipend • One-time stipend for home office upgrades • 401(k) plan with company match • Tax Savings Programs • Learning / Education stipend • Participation in talks and conferences • Employee Resource Groups • AI enablement workshops / sessions