Customer Support Specialist

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🕒 July 15

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Respond to inbound client and member calls within 2–3 rings or escalate accordingly • Document all service requests in the CRM accurately and completely on the same day of the activity • Confirm and update member contact and benefit details using applicable resources • Follow up on open service cases every 3–4 business days and keep the CRM up to date • Deliver clear, accurate benefit education and claim/appeal support to members • Close an average of 8 cases per day or 40 cases per week • Maintain professionalism, confidentiality, and compliance with privacy regulations • Communicate proactively with clients and team members to manage expectations • Support internal performance goals and collaborate positively with team members • Comply with punctuality, internet usage, and time-off request policies • Maintain applicable licensure if required, and stay up to date with CE credits • Adhere to all Brinson Benefits' performance, privacy, and customer service standards

🎯 Requirements

• Bachelor’s degree in Communications, Marketing, Healthcare Administration, or a related field • At least 1 year in a U.S. healthcare, insurance, or employee benefits-related role • Excellent written and spoken English; Spanish fluency is a plus • Must be available to work U.S. CST hours (night shift in PH time) • Basic math and calculation skills are required • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with Microsoft Outlook (email and calendar management) • Familiarity with CRM systems and customer service tools • Basic technical skills and general system navigation • Comfortable handling inbound and outbound calls

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth