ECommerce Specialist

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🔥 10 hours ago

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Build and maintain custom webstores using platforms like SAGE, Order My Gear (OMG), and BrightStores. • Perform store refreshes and updates, including product merchandising and virtual image sourcing. • Execute website edits and maintenance based on AE requests. • Review landing pages, product details, checkout processes, and all other vital e-commerce website elements for visual appeal, accuracy, and user-friendliness. • Collaborate with integrated partners to coordinate the integration and testing of templates and products on external systems. • Manage project timelines for e-commerce site builds and adhere to service-level agreements for site maintenance requests. • Coordinate the production of orders and ensure timely communication with suppliers about orders using an e-commerce platform. • Enter orders from webstores into HALO systems (e.g., MStar, NetSuite). • Set up orders for processing, verify inventory and pricing, and initiate account setup. • Provide platform guidance to AEs and internal teams. • Ad hoc tasks aligned with those mentioned above.

🎯 Requirements

• Bachelor's degree in Marketing , Communications, and Business Administration, or any related field. • Minimum of 2 years in a customer service or order management role. • Strong verbal, written, and English communication skills. • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Proficient in both Microsoft and Google applications. • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal. • Direct experience in the promotional industry or comparable e-commerce experience is beneficial. • Previous store-building experience with Shopify or other platforms is a plus, but not necessary. • Experience with e-commerce platforms and order management systems. • Strong organizational and communication skills. • Ability to manage multiple tasks and prioritize effectively. • Detail-oriented with a commitment to accuracy and client satisfaction.

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits • Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth