Field Service Dispatcher

Job not on LinkedIn

🕒 June 10

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Shadow senior leadership (Glen) to learn dispatch workflows and processes • Create and document Standard Operating Procedures (SOPs) for vendor management and dispatch operations • Monitor and manage WhatsApp communications related to trips and vendor coordination • Follow up with vendors to ensure trips are being executed as scheduled • Support basic dispatch administration tasks • Assist in vendor management process improvements • Utilize Salesforce (SF) Field Service for tracking and coordination • Use DiapPad, WhatsApp, Salesforce, and phone communications daily • Manage daily dispatch operations under the new system • Coordinate drivers, trucks, and dumpster service routes • Ensure real-time trip execution and issue resolution • Supervise shift operations and maintain service levels • Manage vendor performance and accountability • Oversee communication between drivers, vendors, and internal teams • Ensure proper system updates and documentation in Salesforce

🎯 Requirements

• Bachelor’s degree in Communications, Marketing, or a related field. • 1-3 years of prior experience as a Dispatcher (required). • Strong verbal, written, and English communication skills. • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. • Proficiency in most Microsoft Office Applications, databases, and accounting software. • Strong knowledge of Salesforce Field Service (required). • Proficient with DialPad, WhatsApp, and Company Phone. • Has direct management experience in this field with at least 3 direct reports under them. • Comfortable calling drivers, vendors, and handling phone-based coordination. • Experience in vendor management. • Strong administrative and organizational skills. • Excellent written and spoken English. • Strong personality with leadership potential. • Ability to manage high-volume operations (1,000 dumpsters / 30 trucks).

🏖️ Benefits

• Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses