Program Operations Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇵🇭 Philippines – Remote

💵 ₱50k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 2%

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Own project schedules, milestones, recurring tasks, deadlines, and follow-up • Manage onboarding timelines for new programs • Escalate strategic, financial, or client-sensitive issues to department leadership when appropriate • Serve as a primary day-to-day operational contact for third-party logistics and fulfillment partners • Coordinate inventory questions, discrepancies, adjustments, and escalations • Monitor receiving activity and resolve inbound inventory issues • Coordinate fulfillment, shipping, backorder, and delivery issue resolution • Work closely with internal Logistics and Production teams to resolve operational challenges • Monitor recurring fulfillment issues and identify opportunities for process improvement • Maintain schedules for monthly, quarterly, and annual client meetings and program deliverables • Track post-meeting action items and ensure commitments are completed • Serve as a central point of operational coordination across the Strategic Programs team • Partner with Sales during new program transitions and onboarding • Coordinate rental requests, availability, timelines, shipping, and returns • Resolve rental-related operational issues • Maintain rental program procedures and documentation • Maintain and improve operational SOPs and recurring workflows • Document new processes as programs and responsibilities evolve • Identify inefficiencies and recommend practical improvements

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 3–5+ years of experience in project management, program operations, account operations, production, e-commerce operations, fulfillment, promotional products, or related experience • Strong project management, organization, and time-management skills • Demonstrated ability to manage multiple projects, orders, deadlines, and stakeholders simultaneously • Exceptional follow-through and attention to detail • Strong written and verbal communication skills • Ability to proactively identify issues and take ownership of driving them toward resolution • Ability to work within US operating hours • Experience maintaining project schedules, order documentation, and recurring operational workflows • Experience with project or order management platforms such as CommonSku • Comfortable communicating directly with suppliers, vendors, warehouses, and fulfillment partners • Experience managing purchase orders and supplier production is a plus • Experience with inventory management, fulfillment, shipping, or 3PL operations is a plus • E-commerce or online store experience is a plus • Branded merchandise, promotional products, print, apparel, or related industry experience is a plus • Enterprise or B2B client program experience is a plus • Client onboarding and implementation experience is a plus • Experience working across U.S. and Canadian operations is a plus

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Government Mandated Benefits Employer Share • Internet stipends upon regularization • HMO Coverage upon regularization (with an option to enroll as early as Day 1) • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth