Sales Support Lead

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Oversee backend project management operations while supporting Sales Executives, Account Managers, suppliers, and clients to ensure an exceptional customer experience. • Play a key leadership role in coaching and developing team members, optimizing workflows, and ensuring seamless support across the sales and project management functions. • Create training sessions and/or assist the Manager of Creative Project Management with training sessions. • Conduct a thorough review and approval of CPMC and CPMSC's work during training to ensure accuracy. • Create and optimize training guides for new processes, updates, and workflow changes to ensure full team alignment and readiness. • Have 1:1s with every CPMC and CPMSC. Coach, motivate and improve their performance. • Coordinate recognition and remote events, within Kotis’ parameters, for CPMC and CPMSCs that fosters team cohesion and camaraderie, organizing team events to celebrate achievements and build a positive work culture. • Maintain an efficient productivity data system to track and evaluate the quality and completion of assistant's work. • Assign low-lead and non-program clients to CPMCs to guarantee that all incoming clients receive timely support and are guided smoothly through the ordering process. • Manage task delegation from AEs and CPMs when no support is available, ensuring all tasks are completed accurately and within deadlines. • Oversee team coverage and scheduling, including PTO approvals, ensuring uninterrupted support for the Creative Project Manager and stepping in to cover coordinator responsibilities during absences. • Deliver structured performance evaluations at the 3-month, 5-month, and annual milestones, providing clear feedback to support growth and accountability.

🎯 Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or any related field • 3-5 years of experience in a team lead role in the BPO industry • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Microsoft Excel required; Microsoft Office knowledge required • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Customer orientation and the ability to adapt to and respond to diverse types of characters • Comfortable with social media marketing • Various promotional industry-specific software (i.e., Sage, ESP, CommonSku, Syncore)

🏖️ Benefits

• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth