Dental21
501 - 1000 employees
💰 Venture Round on 2021-02
Dental21 is on a mission to transform dentistry.
Customer Support Manager
Job not on LinkedIn
🔥 40 minutes ago
🗣️🇩🇪 German Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Dental21
501 - 1000 employees
💰 Venture Round on 2021-02
Dental21 is on a mission to transform dentistry.
📋 Description
• First point of contact for customer inquiries via telephone and ticketing system – with the aim of providing quick and solution-oriented help. • Initial resolution and escalation management for complex technical and procedural inquiries • Documentation and maintenance of the internal knowledge database and FAQ resources • Analysis of support KPIs (e.g., First Response Time, CSAT, ticket volume) and derivation of measures to improve quality. • Close collaboration with Product and CS to provide feedback on customer feedback and product bugs.
🎯 Requirements
• Experience in a dental practice (e.g., dental assistant/dental nurse), ideally with billing experience. • Interest or initial experience in customer support • Strong communication and consulting skills • Digital affinity and structured working style • German (C2) and English (B2)
🏖️ Benefits
• Flexible working (remote-first) • modern work culture • Flat hierarchies and plenty of creative freedom • Attractive salary & development opportunities • Central office in Berlin (Ku'damm) • A strong team with a real mission in healthcare.
Apply NowSimilar Jobs
🔥 56 minutes ago
Support Agent engaging with customers through various channels. Improving customer experience for Reboots and Venen Engel brands in a remote setting.
🗣️🇩🇪 German Required
🕒 Yesterday
Customer Support Agent at sofatutor assisting users with inquiries via phone and email. Contributing to user satisfaction with digital learning experience.
🗣️🇩🇪 German Required
🕒 3 days ago
Support role for e-commerce clients resolving accounting issues via phone and email. Collaborating with teams to ensure customer satisfaction in a digital-first environment.
🗣️🇩🇪 German Required
🕒 4 days ago
Food chemist consulting clients on food regulations and handling laboratory results. Assessing food labels and supporting sales in offer creation.
🗣️🇩🇪 German Required
🕒 4 days ago
Customer Care Representative assisting in healthcare order support and customer inquiries through inbound queries and documentation management. Collaborating with teams to maintain customer satisfaction and support healthcare processes.
