Customer Care Representative III

Job not on LinkedIn

🕒 3 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Diabetes Youth Families

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1938

⚕️ Healthcare Insurance

🔧 Hardware

Healthcare Insurance • Hardware

Diabetes Youth Families is a company that provides wearable insulin delivery solutions for diabetes management. Their primary products, such as the Omnipod 5 and Omnipod DASH systems, offer tubeless and automated insulin delivery for people with Type 1 and Type 2 diabetes, allowing users to manage their condition without the need for multiple daily injections. The systems integrate with continuous glucose monitoring (CGM) devices and can be controlled via compatible smartphones, enhancing the freedom and lifestyle of individuals living with diabetes. With a focus on reducing the burden of diabetes management, they offer financial assistance, support resources, and trial programs to help users adapt to their innovative solutions. The company emphasizes making life simpler while managing diabetes through technology-driven insulin management systems.

📋 Description

• Process all aspects of the order process by verifying insurance coverage to determine eligibility and calculate cost share amounts for existing and new customers. • Requesting and collecting updated documentation, prior authorizations, order entry and coordinating shipment of product to customers. • Understand Insulet channelling and processing requirements for all covered products, which is based on medical policy and payer guidelines. • Providing support and direction to customers and resolving customer service issues in a timely and empathetic manner. • Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support. • Document all interactions and calls into the customer database and maintain compliance as per regulating bodies is required. • Provide frequent feedback and suggestions to support an environment of continuous process improvement. • Collaborate with other commercial teams such as Case Management, OmniPod Sales and Billing, to ensure proactive communication of potential customer’s order status.

🎯 Requirements

• Fluent German and English language skills (minimum C1 level) are required. • Contact centre/customer service experience is required. • Durable medical equipment as well as pharmacy coverage familiarity, reimbursement/insurance and healthcare experience is preferred. • Associates degree or equivalent combination of education and experience - preferred relevant experience in reimbursement, healthcare related customer service experience and pharmacy technician license/experience preferred. • Experience with Salesforce CRM (preferred)

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions