Customer Service Agent – Fraud Management

🔥 12 minutes ago

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

👥 B2C

💰 Debt Financing on 2023-07

Fintech • B2C • Personal Insurance

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• In Fraud Management you are responsible for the security of the core of our business: our active fleet. • Your thorough checks of new customers prevent fraud before it occurs. • In cases of payment arrears you are in direct contact with customers and, together with the team, determine the next steps. • You independently organize vehicle recoveries, work closely with authorities and our partners on critical cases, and tackle new challenges every day. • As part of the Fleet Management team you directly contribute to FINN’s success by ensuring the safety of our active fleet and preventing financial losses.

🎯 Requirements

• Investigative, solution-oriented approach to complex challenges and the ability to remain calm and professional even in difficult or unpredictable situations. • Strong organizational skills with great attention to detail to maintain oversight even when handling multiple critical cases in parallel. • Excellent/fluent German (C1/C2) and good English skills for reliable communication with customers, authorities and the international team. • Enjoy working in active communication and cooperation with customers, partners and authorities. • Some prior experience in fraud detection, risk management or demanding customer support. • High time flexibility and willingness to operationally support the team at unusual times or outside standard office hours when required.

🏖️ Benefits

• Shared Success (VSOP equity participation): We win together. Through our Virtual Stock Option Program you directly benefit from FINN’s long-term value growth and success. • Fuel your Growth (€1,500 learning budget): Stagnation is not an option. With an annual development budget of €1,500 for courses and seminars, you decide how to grow personally and professionally. • Family First (childcare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy, exclusive access to daycare places in Munich and maximum flexibility to balance work and family life. • Company pension plan (bAV): We think about your future. FINN subsidizes your company pension with a substantial employer contribution of 66%. • Experience our Product (25% car-subscription discount): Become a FINN driver yourself! You receive a 25% employee discount on your car subscription or can alternatively take advantage of our attractive bike leasing. • Health & Mindset (fitness & wellbeing): Your energy is our drive. Benefit from a subsidized EGYM Wellpass membership for fitness and sport as well as professional mental health support. • Munich Office Life: Barista coffee at the push of a button, matcha and the legendary mandatory fruit basket await you in our modern Munich headquarters. On top of that, there is a daily lunch subsidy for your midday meal. • Team Spirit & Corporate Events: We are more than colleagues. Whether summer events by the lake or a relaxed after-work drink — we celebrate our milestones together at regular team events.