Customer Support Specialist, D2C, Customer Experience

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FINE DINE Verlags GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

FINE DINE Verlags GmbH is a unique culinary experience provider that offers the FINE DINE Box, which includes 12 vouchers for top restaurants in various cities. Each voucher provides a discount on dining experiences, allowing couples and groups to enjoy diverse culinary offerings without restrictions on menus, days, or times. The company aims to enhance local gastronomy by connecting fine dining enthusiasts with exceptional dining establishments, making it an ideal gift for any occasion.

📋 Description

• As a Customer Care Specialist (m/f/d), you are the point of contact for our customers. • You are the voice of FINE DINE externally and, with your empathy, service mindset and commitment to quality, you ensure that every interaction becomes a positive brand experience. • You actively shape our customer support, refine processes and contribute ideas to continuously improve the customer experience. • You are the direct point of contact for our customers via phone, WhatsApp and email. • You inspire our customers for FINE DINE and provide competent advice to create an exceptional service experience. • You quickly find appropriate solutions for inquiries and keep an overview even for more complex issues. • You continuously improve our service by drawing the right conclusions from feedback and gathering any missing information needed to provide a confident answer. • You assist our customers with all concerns (e.g. complaints, returns and refunds, etc.). • You work closely with other teams and ensure that customers experience the level of service that FINE DINE stands for at every touchpoint.

🎯 Requirements

• You identify problems quickly, think solution-oriented and find pragmatic answers that delight our customers. • You enjoy communicating with people and have already gained initial experience in customer service, customer success or a similar role. • Even when things get busy, you keep an overview and remain composed, friendly and professional. • You communicate clearly, empathetically and respectfully — both in writing and by phone. • You have very good German and good English skills, both written and spoken. • Flexible working hours within our service hours suit you well.

🏖️ Benefits

• Join an open, approachable team with flat hierarchies and short decision-making paths. • From day one you take on responsibility and hold a central role within the team. • An excellent working culture in a company with big ambitions, strong values and a clear vision. • Hybrid work is possible after onboarding and in agreement with the team. • Great development opportunities, both professionally and personally. • You contribute to exciting projects and actively shape decisions. • You work with the latest Apple hardware and we provide the equipment you need for your work.