Customer Support Agent, French Speaking

🔥 7 minutes ago

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Distribusion Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

☁️ SaaS

💰 Series B on 2022-06

Transport • SaaS

Distribusion Technologies is a technology company focused on ground transportation. It provides a platform that connects transport operators with retailers, allowing access to a comprehensive network of carriers and millions of potential passengers. The company facilitates seamless transactions with a unified contract and settlement process, offering advanced sales forecasting and pricing tools to maximize utility and profitability. With a mission to encourage sustainable travel, Distribusion supports environmentally-friendly transportation solutions, contributing to significant reductions in emissions. Their technology aids in scaling operations and expanding market reach globally.

📋 Description

• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication • Drive process improvements and advocate for feature enhancements to streamline operations

🎯 Requirements

• Solid experience in Customer Service, ideally including partner relationship management • Familiarity with Live Chat and Phone Support is a plus • Comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs, and writing SQL queries • Strong networking mindset, with exceptional collaboration and communication skills • Fluent in both English and French • Organized and structured, able to manage multiple initiatives with shifting priorities while meeting deadlines

🏖️ Benefits

• Flexible and remote-friendly working options • Relocation opportunities • Plenty of room to grow