Customer Support

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FunnelCockpit

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

FunnelCockpit is an all-in-one software solution designed to help build and grow online businesses effectively. It provides tools for creating websites, sales funnels, email marketing, webinars, and more, all optimized for mobile use and aimed at increasing sales performance. The platform is especially useful for coaches, marketers, and online entrepreneurs, offering features like SEO optimization, responsive design, and interactive video funnels.

📋 Description

• Support our customers via Intercom — written, friendly, and solution-oriented. • Document inquiries in Linear and work closely with our product and development teams. • Test new features and actively contribute to improving our knowledge base and AI features. • Pass customer support feedback on to help improve FunnelCockpit. • Bring your own ideas and work autonomously.

🎯 Requirements

• Experience in customer service, ideally in a digital environment (e.g., SaaS, e‑commerce, IT support). • Fluent in German and English — English is required for communication with our international development team. • Good technical understanding and comfortable learning new tools. • Reliable, structured, and able to work independently from a home office.

🏖️ Benefits

• Flexible working hours — core hours between 9:00 and 18:00. • Short, intensive onboarding with a personal mentor by your side. • Open communication, flat hierarchies, and an informal, first-name culture. • A fully equipped workstation: we provide a laptop and additional accessories if needed. • Option to work from a co-working space. • A flexible, tax-free allowance. • Opportunity to actively participate in exciting new topics — from feature testing to shaping our knowledge base and AI features. • A great team — we organize regular team events and already look forward to your ideas.