Spanish Customer Service Representative

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• Deliver customer support to online advertisers via phone, chat, email, and scheduled appointments • Assist customers with advertising campaign management, billing and invoice inquiries, account settings, technical issues, and ad performance • Resolve customer inquiries by collaborating with internal and external stakeholders • Conduct proactive customer follow-ups and callbacks to provide tailored, solution-oriented support • Identify opportunities to recommend and upsell relevant product features and services

🎯 Requirements

• Excellent Spanish language skills (spoken and written) • Very good English skills • Service-oriented, patient, and friendly manner • Professional communication skills and corresponding soft skills • Experience in online advertising and customer service is an advantage • Sales aptitude with the ability to upsell features and services • High technical affinity and strong PC proficiency (internet, Microsoft Office, troubleshooting)

🏖️ Benefits

• Remote work (home office) with occasional on-site visits to the office • Certified product and communication training • Support network of Subject Matter Experts, Coaches, and Team Leads • Specialized training programs to support your progression in online advertising • Integration into an international team with a multicultural environment • Regular employee events, competitions, prizes, and engagement activities throughout the year • Incentive scheme where strong performance is rewarded financially • Attractive employee discount partnerships (e.g., fitness, fashion)