System Operations Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 25%

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Logo of dentsu Austria

dentsu Austria

51 - 200 employees

Founded 1900

📣 Marketing

📱 Media

🏢 Enterprise

Marketing • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Maintain operational excellence of a group of systems/applications • Perform standard operational tasks to keep systems compliant with ISI standards • Manage compliance documentation • Coordinate and schedule backup/recovery and perform Disaster Recovery testing • Monitor Service Level Agreements • Monitor access and identity • Coordinate server and database patches • Troubleshoot incidents • Make small software enhancements/configuration changes • Coordinate software management • Interface and coordinate with multiple business and IT areas • Collect and process demands from business users • Perform Incident and Problem Management • Perform Change Management • Work with IT Infrastructure to remediate, replace, migrate, or decommission legacy systems or infrastructure • Retire systems and coordinate system archiving • Coordinate onboarding of systems from functional areas to the EOC • Oversee knowledge transfer, shadowing, and reverse shadowing during system transitions to the EOC • Communicate system transition results to the EOC reporting team

🎯 Requirements

• Must be customer oriented • Must be well organized and methodical • Must have excellent communication skills both written & verbal • Must be able to work successfully on a team • Must have Excellent English speaking, reading & writing skills • Other languages such as German, Japanese, Mandarin, Spanish a plus • Must be able to present information effectively • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc. • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification • Working knowledge of pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow) • Data transformation and modelling using Snowflake and dbt • Good to have knowledge of data integration tools (Snaplogic) • Python and SQL (advanced) • Infrastructure as Code (AWS CDK / CloudFormation) • CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild) • 2+ years working as System Lead or Similar • Good Understanding of assigned application and system lead support service tasks • Understanding and experience working with Hardware, software, networking and databases • Proven work experience in an IT technical support or similar role • Experience working in a regulated environment is a plus • Experience working in a multicultural diverse environment

🏖️ Benefits

• Permanent contract • Flexible Schedule • Trainings & Certifications • Home Office • Flexible retribution (public transport ticket, Ticket restaurant, …) • Health insurance • OMEGA in action. Our commitment to a better society is not just an intention.

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