Working Student — Sales Operations, Customer Support

🔥 31 minutes ago

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desk.ly

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

Desk sharing for the hybrid work environment. With desk.ly, you can book and manage workspaces, meeting rooms, and parking spaces—all in one central place.

📋 Description

• Live chat & first-level support: Manage the live chat and respond to initial inquiries from potential and existing customers. • Triage and categorization of inquiries: Determine which issues can be resolved immediately and when to escalate to second- or third-level support teams. • Coordinate with internal teams to process customer requests efficiently and ensure fast resolutions. • Contract & payment management: Handle contract and payment processes following successful customer sign-ups. • Create and manage subscriptions in our system. Ensure accurate billing processes run smoothly for our customers. • Onboarding & system setup for new customers: Process space-planning orders and enter the data into our system. • Initial system configuration for new customers to ensure they get an optimal start with desk.ly. • Work closely with Customer Success to continuously improve the onboarding process.

🎯 Requirements

• You are studying for a Bachelor's or Master's degree in Business Administration, Marketing, Business Psychology, Communication, or a related field. • Some practical experience in marketing or sales (e.g., internships or working student roles) is a plus. • Interest in SaaS, sales, and hybrid working models — you want to understand how modern companies operate. • Analytical mindset and ability to use data and insights to make better decisions. • Basic knowledge of HubSpot or other CRM systems is an advantage but not required. • Self-starter with a hands-on mentality — you work independently and proactively take on new tasks. • Fluent German and good English skills, both written and spoken.

🏖️ Benefits

• Startup atmosphere & responsibility from day one — bring your ideas to the table! • Flexible working — work from our Osnabrück office or from home. • Learning & development — exposure to sales and sales operations and a constantly evolving product. • Growth opportunities — develop within a fast-growing SaaS company and transition directly from your studies. • Team culture & purpose — a motivated team that values autonomy, trust, and flexibility.