Customer Service Representative

Job not on LinkedIn

🕒 March 28

🌽 Illinois, Iowa, +7 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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DGI Supply

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🏢 Enterprise

B2B • eCommerce • Enterprise

DGI Supply is a B2B industrial distributor and procurement solutions provider that sells tools, parts, and branded industrial supplies through an e-commerce platform and account portal. It offers services such as band saw services, automated procurement/supply-chain solutions, and technical resources (SDS/MSDS, literature) to manufacturing, machine shops, oil & gas, aerospace, medical and other industrial customers. The company operates online for ordering, account management, and industry-specific sourcing.

📋 Description

• Handles customer and sales interactions via phone, email and tickets within the Customer Care Box • Log into phone system (Office @ Hand) and use appropriate codes for activities • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting • Ensure accurate order entry and timely feedback to customer inquiries • Drives profit margin and the customer success • Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed • Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training • Serve as a role model for peer group and new hires • Monitor and review performance to operational metrics, order processing and service level reporting • Source equal or alternative products as needed • Establish vendor relationships • Handle a fast pace, complex and demanding requests to meet customer deadlines • Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction • Other duties as assigned

🎯 Requirements

• 3+ years’ customer service experience in Industrial Supplies or related field highly preferred • Industry knowledge desired but not required • Excellent listening skills and the ability to empathize with customers • Thorough, organized and systematic in approach to work • Effectively manage work hours and demonstrate strong organizational skills • Strong verbal and written communication skills • Skilled at establishing and maintaining effective working relationships • Ability to manage self in a fast-paced business environment • Moderate to advanced skills in technology • Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP) • Professional maturity, integrity and a positive attitude • Strong ability to work well under pressure • Passionate, Adaptable, Customer Focused and Teamwork oriented • Strong sense of urgency and accountability

🏖️ Benefits

• medical • dental • vision • life • STD & LTD insurance options • FSA • 401(k) • Profit Sharing