Salesforce Service Manager

🕒 August 11

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DIA Digital Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🏭 Manufacturing

✈️ Travel

Marketing • Manufacturing • Travel

DIA Digital Consulting is a leading Salesforce consulting firm operating in Germany, Austria, and Switzerland. The company specializes in helping clients harness the opportunities presented by digital transformation, focusing on creating sustainable business success. As a Salesforce partner, DIA Digital Consulting offers consulting, technology, and managed services that leverage market-leading technologies like Salesforce and AWS. They aim to help various industries, including travel, hospitality, event management, retail, distribution, manufacturing, and automotive, to innovate and enhance customer experiences using CRM solutions. With a team of approximately 110 experts, they guide their clients through strategy development, implementation, and platform management to ensure a future-proof digital infrastructure. DIA Digital Consulting prioritizes people over processes and emphasizes combining the right technology with skilled personnel to achieve the best outcomes for their clients.

📋 Description

• Drive the operational development of customer platforms in a managed services environment • Contribute to customers’ strategic direction and business transformation • Identify and position strategic opportunities and new business areas with customers • Inform customers about new Salesforce releases and assess their value • Incorporate Salesforce features into customer roadmaps • Serve as the central point of contact in day-to-day operations and the first point of contact for incidents, questions, and requests • Take responsibility for customer satisfaction, SLA compliance, and allocated service hours • Monitor budgets, identify variances, and initiate corrective action • Coordinate incident management and ensure a transparent flow of information • Translate business requirements into precise tickets for the development team • Support the implementation of AI solutions such as Agentforce • Prepare the data foundation for AI solutions and monitor AI-agent performance • Conduct functional testing (QA) and document solutions • Independently implement declarative requirements, administrative tasks, and simple Flows

🎯 Requirements

• Successfully completed degree in business informatics, business administration, or a related field, or equivalent training • At least 2–3 years of professional experience in the Salesforce ecosystem • Business-fluent German skills • Good written and spoken English • In-depth knowledge of Salesforce Loyalty Management • Experience with Sales Cloud or Service Cloud • Initial consultant certifications, such as Sales Cloud Consultant or Service Cloud Consultant • Proficiency in declarative automation • Experience with Marketing Cloud and/or Loyalty Cloud is highly desirable • Ability to clearly specify and formally sign off technical requirements (QA) • Strong communication skills and the ability to explain technical concepts clearly • Business acumen regarding service contracts, budgets, and customer relationships • Understanding of AI-supported processes, such as Agentforce

🏖️ Benefits

• Option to work up to 100% remotely from anywhere in Germany • Use of modern offices or a combination of remote work and office-based work • Workation benefit: work from almost anywhere in the world • Modern tools, automation, security, and scalability • Open and agile company culture • 30 days of annual leave • Support for professional development and specialist certifications • 10 days (80 hours) per year for professional development • €50 monthly benefit allowance • Company fitness membership with Urban Sports Club • Option to lease a bicycle • Direct insurance plan (occupational pension scheme) • Employee discounts through Corporate Benefits • 20% discount on Canyon bikes • Support for social initiatives • Three major team events per year