Support Developer

🔥 14 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digibee

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

📣 Marketing

📦 Logistics

💰 $60.5M Series B - Digibee on 2023-06

Consulting • Marketing • Logistics

Digibee is a cloud-native integration and automation platform that helps enterprises connect apps, legacy systems, data, and AI. It provides low-code/visual tools for building integrations, orchestrating workflows, deploying agents, and managing MCP/AI connectivity with built-in observability, security, and serverless scaling. Digibee is offered as a SaaS platform for IT teams, developers, and architects to accelerate digital transformation, modernize core systems, and automate high-volume, mission-critical processes.

📋 Description

• Support customers in the development and use of the Digibee Platform • Contribute to improving customer support by promptly responding to client requests and dealing with complaints • Troubleshoot technical issues by diagnosing and repairing faults • Guide customers to get to the root of their problems quickly • Provide timely and accurate customer feedback and follow up to ensure problems are solved • Manage multiple cases simultaneously and work with internal teams to find solutions • Execute processes to maintain high-quality Customer Support Service • Contribute to continuous improvement of internal processes through AI-powered solutions and automation of relevant support activities

🎯 Requirements

• Solid knowledge in programming logic and mastery of integration patterns • Knowledge in SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, and API • Knowledge of HTTP/HTTPS protocol, security, and use of certificates • Basic networking knowledge, with the ability to analyze and diagnose day-to-day network problems • Notion of messaging systems (e.g., RabbitMQ, Kafka), including queues, topics, producers, and consumers • Ability to act in critical incidents with agility and assertiveness in communicating with other teams • Investigative profile • Problem-solving skills and good written and verbal communication • Fluency in English • Intermediate Spanish • Knowledge of cloud architecture, networking, and DevOps best practices

🏖️ Benefits

• Health care • Dental care • R$ 1.400,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education) • Life insurance • Child care assistance • Wellhub (Gympass) • English course: we have a partnership for group classes for R$100 monthly • Global Equity Program