Technical Support Analyst

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IT Universe

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📣 Marketing

📦 Logistics

💼 Consulting

Marketing • Logistics • Consulting

IT Universe is a national capital company founded by executives with extensive experience in the Information Technology (IT) market. With over 14 years of history, IT Universe offers a range of IT services, including the implementation of Service Desk teams with ITIL/CobIT, temporary specialized IT workforce allocation, mobile and web project development, streaming services, corporate TV and digital signage, consulting for security, performance and network infrastructure projects, telecommunications infrastructure, and the rental of IT equipment. Additionally, IT Universe maintains a support cell engaged in the retail trade of software and hardware, representing a wide range of products and manufacturers. The company is an authorized partner of HP, Polycom, Cisco, Microsoft for IT, and Axis, Samsung, and Wowza Media Systems for streaming and corporate TV projects.

📋 Description

• Log incidents, technical tickets, and service requests • Address technical, operational, and administrative questions • Identify and handle technical support requests for software and hardware • Identify and route requests for the installation, updating, relocation, correction, and configuration of software and hardware • Monitor incidents to ensure compliance with response and resolution deadlines • Escalate to those responsible for resolution, including third parties, when SLAs are breached • Provide status updates and estimated completion times for user requests • Handle second-level access management requests • Maintain folders on file servers • Create user accounts • Manage access and permissions in Windows environments and systems • Escalate tickets unresolved by the Service Desk team to the next level of support • Document solutions delivered by the specialized team in the knowledge base

🎯 Requirements

• Completed or currently pursuing a higher education degree in a computer science or related field • Native-level Portuguese, with fluency in speaking and writing • At least 3 years of experience in IT support • Strong communication skills

🏖️ Benefits

• Amil Health Insurance, with 30% copayment and 100% coverage of dependents’ monthly premiums • Optional Amil Dental Insurance • Birthday Day Off • Wellhub (formerly Gympass), with free access to health and wellness apps and the option to purchase plans for gyms and other services, such as online workouts, nutrition counseling, and therapy • Meal voucher for each business day, provided through the Flash Benefícios card • Transportation allowance, based on commuting needs • Pharmacy discount program (Osasco location) • Happy hours and team-building activities throughout the year • Monthly feedback sessions and 1:1 meetings • Individual Development Plan (IDP) • Individual and team training and professional development programs • Leadership Development Program (LDP) • Partnerships with educational institutions, offering discounts on courses from FIA Online, Impacta, FAAP Online, PUCRS, Cruzeiro do Sul, Unesc Digital, and United Idiomas • Employee lounge with coffee, bean bags, video games, foosball, and more