Technical Support Advisor, Italian – English

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DigiChart

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2 - 10 employees

Founded 2013

DigiChart is a digital marketing agency specializing in SEO, SEA, and Marketing Analytics. We help companies grow through data-driven strategies, measurable performance, and continuous optimization.

📋 Description

• Provide technical and customer support via inbound calls, chat, and email • Assist with account access, password recovery, and device-related issues • Support troubleshooting for hardware, software, and network problems • Handle billing and digital service inquiries (apps, media, subscriptions) • Guide customers through product usage, updates, and migrations • Ensure accurate documentation of customer interactions • Follow internal procedures and quality standards

🎯 Requirements

• Fluent Italian (C1) and English (B2) • Strong PC and MS Office skills • Typing speed and accuracy meeting assessment requirements (Harver test) • Good written and verbal communication skills • Ability to work rotational shifts, including weekends • Familiarity with macOS/iOS is an advantage • Strong problem-solving and customer-focused mindset

🏖️ Benefits

• Paid training from day one • Private healthcare coverage • Employee discounts on products and services • Free online Greek language courses • Career growth in a global technology environment • Inclusive and multicultural workplace culture • Company-provided equipment (PC + multi-screen setup + internet router during onboarding)