Customer Service Representative, Consumer Electronics

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🔥 35 minutes ago

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DigiChart

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2013

DigiChart is a digital marketing agency specializing in SEO, SEA, and Marketing Analytics. We help companies grow through data-driven strategies, measurable performance, and continuous optimization.

📋 Description

• Provide outstanding customer service via phone, email, and chat, addressing customer inquiries and concerns with professionalism and empathy. • Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics. • Provide clear and accurate information about products and services to help customers make informed purchasing decisions. • Resolve customer complaints effectively and efficiently, ensuring a positive customer experience. • Collaborate with team members to identify and escalate issues when necessary to maintain the highest service standards. • Participate in regular training and feedback sessions to enhance product knowledge and improve customer service techniques.

🎯 Requirements

• Italian (C2) Native-level fluency. • English (B2) Intermediate communication skills. • Strong verbal and written communication skills. • Customer-focused with a passion for providing excellent service. • Problem-solving abilities and a proactive attitude. • Ability to work well in a team environment while taking ownership of individual responsibilities. • Prior experience in customer service or a related field is a plus, but not mandatory. • EU Citizenship, Full-purpose or Specific-purpose work permit card, or Certificate of Protection (refugees) is required.

🏖️ Benefits

• Health care benefits and numerous other discounts for products and services. • Professional growth and development opportunities within a global, innovative company. • Free online Greek language courses to enhance your cultural experience and language skills. • Access to state-of-the-art premises with great working environment, including relaxing break areas. • Special events, community involvement, and social responsibility initiatives to participate in.