Solutions Engineer

🔥 0 minutes ago

🌐 Romania, Croatia, +2 more countries – Remote

🇷🇴 Romania – Remote 🇭🇷 Croatia – Remote 🇬🇷 Greece – Remote 🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DigitalGenius

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.

📋 Description

• Translate business requirements into scalable technical solutions on the DigitalGenius platform • Configure workflows, AI agents, integrations, and automation logic for complex e-commerce use cases • Design and implement APIs and third-party integrations with OMS, carriers, helpdesks, and other systems • Prompt, tune, and evaluate LLM-powered components, including classifications, extractions, guardrails, and generative replies • Lead new post-sales use case implementation projects • Ensure timely, high-quality launches with measurable automation impact • Troubleshoot complex technical challenges across systems, data, and AI behavior • Partner with Customer Success Managers to align technical delivery with customer outcomes and ROI • Advise customers on best practices, scalability, AI strategy, and optimization • Support strategic expansions, new channels, and advanced use cases • Provide structured implementation feedback to Product • Identify feature and AI capability gaps and contribute to roadmap discussions • Participate in beta testing, model evaluations, and product validation initiatives • Improve automation performance, resolution rates, and AI accuracy • Identify process improvement opportunities for customers and internally • Contribute reusable assets, documentation, prompts, evaluation sets, and internal best practices • Build internal tools, scripts, and agents using AI to improve SE team efficiency

🎯 Requirements

• AI-first mindset and active use of AI tools in day-to-day work • Ability to translate business requirements into reliable flows, including edge cases, data mapping, retries, and clear decision logic • Strong API and integration experience, including building and debugging • Comfort with Postman, JSON, webhooks, authentication, tokens, headers, OAuth, pagination, error handling, and troubleshooting unexpected API behavior • Hands-on experience writing and shipping Python used by others, including integrations, automation scripts, services, or internal tools • Ability to explain design choices and how code was tested and debugged • Strong communication skills for explaining technical concepts to non-technical stakeholders and writing notes and documentation • Strong organizational and project management skills across multiple stakeholders and parallel implementations • Preferred: hands-on LLM experience with prompting, classification, guardrails, evaluation, LangChain, LlamaIndex, or OpenAI/Anthropic SDKs • Preferred: low-code/workflow automation experience with Zapier, Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, or Retool • Preferred: e-commerce/OMS exposure, especially Shopify • Preferred: customer service platform experience with Zendesk, Salesforce Service Cloud, or similar • Preferred: SaaS delivery background in implementations, solutions, or customer-facing technical support

🏖️ Benefits

• Competitive Salary • Generous vacation time (25 days + bank holidays) + Birthday off • Environment to develop your skills without bureaucracy or red tape • Monthly fitness stipend of $210 (Lifestyle wallet) from day 1 • Ongoing subscription to Mental Health Support Platform • Paid Claude/Cursor subscription: because we want you using the best AI tools every day • Learning budget to invest in courses, books, conferences, and certifications