Senior Administrator

🔥 0 minutes ago

🌐 Romania, Philippines, +4 more countries – Remote

🇷🇴 Romania – Remote 🇵🇭 Philippines – Remote 🇲🇰 North Macedonia – Remote 🇧🇬 Bulgaria – Remote 🇲🇩 Moldova – Remote 🇭🇺 Hungary – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Disaster Care Capital

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏗️ Construction

👥 B2C

🤝 B2B

Construction • B2C • B2B

Disaster Care Capital is a UK-based emergency restoration company that provides flood and fire restoration, mould remediation, dehumidifier hire, odour removal, leak detection, sewage cleaning, moisture surveys, carpet cleaning, and contents removal and storage. The firm offers 24/7 emergency response, IICRC-certified technicians, direct insurance billing, and end-to-end cleanup and restoration services for homes and businesses. Customer reviews highlight rapid response, professional on-site teams, and comprehensive post-disaster cleanup and drying services.

📋 Description

• Own a live caseload of restoration jobs end to end, from first contact through invoicing and closure • Receive, review and register cases from insurers, loss adjusters, restoration professionals and private customers • Verify case details, policy coverage and eligibility criteria • Allocate cases to restoration technicians and manage caseload workload • Review technician reports, challenge inconsistencies and ensure accurate, timely findings • Escalate and resolve complex, disputed or high-value cases • Communicate scope of work and property requirements to insurers • Raise and submit accurate invoices according to scope and contractual terms • Follow up private enquiries and quotes through to booked jobs • Schedule and assign jobs to technicians to minimise response times and maintain productivity • Update job statuses, track technician assignments and maintain accurate schedules • Support technicians with site problems and real-time issue resolution • Coordinate across departments to prevent delays between hand-offs • Communicate professionally with insurers, loss adjusters, subcontractors, technicians and customers • Handle difficult conversations and direct phone calls professionally • Respond to enquiries, information requests and status updates • Resolve complaints and investigate compliance matters and default cases according to company policy • Maintain accurate records across CRM, project management, insurer portals and field job-management systems • Track SLA performance and flag risks before breaches • Analyse operational data for bottlenecks, repeat issues and slow stages, and propose improvements • Prepare progress updates, situational reports and performance summaries • Follow and improve SOPs • Perform quality-control checks on case files, technician reports and invoices • Audit closed cases weekly for accuracy and completeness and feed findings into SOPs • Support and train newer colleagues as the team grows

🎯 Requirements

• Excellent written and spoken English (C1 or above) — mandatory • Minimum 2 years in administration, operations, case management, claims handling or a senior client-facing coordination role • Tech-confident and able to quickly learn unfamiliar systems • Strong computer skills and confidence using CRM and project management systems (ClickUp or equivalent), Outlook or Gmail, and other digital platforms and communication tools • Exceptional attention to detail • Problem-solving ability and willingness to work beyond documented processes • Quick learner who asks effective questions • Highly organised, able to manage multiple tasks simultaneously, with fast and accurate data entry • Sound judgement and critical thinking under pressure • Ability to stay calm and adapt when priorities shift • Experience mentoring, training or supervising colleagues • Comfort working with operational data in spreadsheets and building an evidence-based case for change • Experience in a remote or distributed team • Understanding of SOP adherence and SLA management

🏖️ Benefits

• Clear route to Team Lead / Supervisor for the right person • Fully remote work arrangement • Monday to Friday schedule