Level 2 IT Support Specialist, Client-Facing

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Distro

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

Distro is an AI-driven recruiting platform designed to automate and streamline the hiring process for companies of all sizes. By leveraging smart automation, Distro helps teams quickly vet resumes, conduct structured video interviews, and match candidates to job requirements, enabling efficient and effective hiring. Catering to startups, remote-first companies, and enterprise talent teams, Distro enhances recruitment by reducing manual tasks and facilitating international hiring through its employer of record services.

📋 Description

• Provide advanced technical support for escalated issues (Tier 2) • Troubleshoot and resolve issues related to: macOS (Apple environments), Networking (VPNs, connectivity), Google Workspace and Microsoft 365 SaaS platforms • Document solutions clearly and in a reusable format • Collaborate with Tier 1 and Tier 3 teams to resolve complex issues • Support onboarding processes: Device setup and configuration, Account provisioning and access management • Manage endpoint tools (MDM) such as Jamf, Intune, or similar • Coordinate laptop logistics and device lifecycle • Support monitoring, patching, and system maintenance tasks • Work with security tools (Okta, Entra ID, SentinelOne, etc.) • Participate in vulnerability remediation processes • Assist in backup testing and maintenance routines • Act as the main point of contact for end users • Communicate solutions in a clear, friendly, and non-technical language • Set expectations regarding timelines and updates proactively • Own the full ticket lifecycle from start to resolution • Handle frustrated or non-technical users with patience and empathy

🎯 Requirements

• 6+ years of experience in IT Support • Proven experience working in MSP (Managed Service Provider) environments (required) • Strong experience supporting macOS / Apple environments • Experience administering Google Workspace and/or Microsoft 365 • Experience with MDM tools (Jamf, Intune, or similar) • Solid understanding of networking concepts (VPNs, firewalls, connectivity) • Intermediate to advanced English level (for client interaction)