Strategic Operations Manager

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dLocal

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

💳 Fintech

🛍️ eCommerce

💰 $150M Venture Round on 2021-04

Fintech • eCommerce

dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.

📋 Description

• Support the regional manager with daily operations, decision-making, and strategic initiatives across the region • Lead high-impact, cross-functional strategic projects driving regional growth, efficiency, and scalability • Build relationships with external partners including acquirers, banks, regulators, and other stakeholders • Analyze market dynamics, identify growth opportunities, and collaborate with Product, Operations, Finance, and Legal teams on country strategies • Support key merchant relationships and identify expansion opportunities • Improve merchant onboarding and reduce time-to-revenue • Drive new-merchant onboarding while ensuring regulatory, compliance, and operational requirements are met • Collaborate with Legal and Compliance on licenses, tax requirements, AML, and KYC obligations • Develop transaction-monitoring and fraud-prevention frameworks • Monitor tax regulations and coordinate with tax advisors • Analyze country performance metrics, including TPV, revenue targets, budget execution, and growth pipelines • Collaborate with Finance and FP&A on budget accuracy and regional growth targets • Design turnaround strategies for underperforming segments or countries • Resolve merchant activation and processing go-live bottlenecks • Own regional internal-audit preparation and follow-ups • Develop operational playbooks, frameworks, and scalable best practices • Prepare business cases and recommendations for market entries, partnerships, and product launches • Participate in regulatory meetings and industry forums • Represent dLocal’s culture and values internally and externally

🎯 Requirements

• Minimum 5 years of experience in operations management, strategy, or a related role • Experience in payments, fintech, and digital banking industries • Familiarity with Legal, Finance, Product, and IT functions • Proven ability to manage large-scale projects and deliver results in a fast-paced environment • Strong analytical and problem-solving skills with a data-driven decision-making approach • Proficiency in Excel • Proficiency in project management software such as Asana or Trello • Proficiency in data visualization platforms such as Tableau or Power BI • Ability to work across time zones with global teams • Fluent written and verbal English • Availability to travel • Ability to establish a relevant business network

🏖️ Benefits

• Flexible schedules • Performance-driven work environment • Referral bonus program • Monthly social budget for team activities • dLocal Houses: opportunity to rent a house for one week anywhere in the world coworking with the team • Flexible work arrangements combining self-managed focus time with in-person connection depending on role and location