Workforce AI Optimization Analyst

🕒 May 15

🏄 California, Missouri – Remote

🏄 California – Remote 🏰 Missouri – Remote

💵 $72k - $78k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 Artificial Intelligence

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🚗 Transport

☁️ SaaS

Healthcare Insurance • Transport • SaaS

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends • Build and maintain dashboards and recurring reports for WFM and staffing metrics • Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls) • Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance • Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps) • Document processes and create repeatable reporting/automation playbooks • Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports • Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI • Participate in special projects and initiatives as needed

🎯 Requirements

• 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role • 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools) • Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning) • Comfort working with data and spotting patterns • Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus) • Curiosity and a mindset for automation (“there has to be a faster way”) • Can provide helpful insights from dense datasets • Creative self-starter capable of first principles thinking • Strong interpersonal skills that can work across a highly cross-functional environment • Excellent oral and written communication skills required • Detail oriented and strong organizational skills • Previous experience in a B2B SaaS start-up preferred • Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations.

🏖️ Benefits

• Medical, Dental, and Vision (with company contribution) • Paid Time Off • 401k