Customer Success Manager

October 30

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Domino Data Lab

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Artificial Intelligence • Enterprise • SaaS

Domino Data Lab is a company that empowers AI-driven enterprises to build and manage AI at scale through its Enterprise AI Platform. The platform provides an integrated experience for model development, MLOps, collaboration, and governance, enabling global enterprises to innovate across various sectors. Domino supports better medicinal development, productive agriculture, and competitive product creation. Established in 2013 and backed by notable investors like Sequoia Capital and NVIDIA, Domino enables companies to optimize AI deployment effectively.

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Series F on 2022-06

📋 Description

• Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market • Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers • Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys) • Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process • Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business • Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle • Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way • Maintain and report an accurate forecast for all renewals in your portfolio • Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

🎯 Requirements

• 3+ years in a client-facing, pre or post-sales role • Customer Success Manager, Account Manager, Project Manager • Preferably in a SaaS/AI environment • Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes • Multi-tasking: you will manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc. for overall customer and company success • Technical aptitude to understand Domino's portfolio • Customer management - drive customers through success ensuring retention and expansion • High level of comfort speaking with executives and procurement at Enterprise companies • Proven track record of exceeding goals • Desire to work in a fast-paced, collaborative environment with peers who challenge you to grow • Bias toward action • SFDC and CRM tools proficiency

🏖️ Benefits

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply • We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success • We believe in individuals who seek truth and speak the truth and can be their whole selves at work • We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything • We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company