Technical Customer Success Manager

🕒 3 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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Domo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Domo is a cloud-native data platform that centralizes and prepares data from hundreds of sources, provides ETL and integration tools, and delivers business intelligence through dashboards, embedded analytics, and low-code/no-code apps. The platform includes automation, workflow orchestration, and AI-powered agents to generate insights, assist workflows, and surface answers conversationally, with built-in security and governance for enterprise deployments.

📋 Description

• Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle; • Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices; • Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives; • Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding; • Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience; • Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion; • Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion; • Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities; • Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services.

🎯 Requirements

• 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments; • 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions); • Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives; • Experience working with Fortune 500 companies and communicating effectively with C-level executives. • Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes; • Basic to intermediate SQL proficiency; • Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures; • Hands-on experience with BI or analytics platforms; experience with Domo is preferred; • Ability to understand APIs, data connectors, and system integrations at a conceptual level.

🏖️ Benefits

• Domo is an equal opportunity employer