Customer Success Engineer

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🔥 16 hours ago

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Ethena

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

📋 Compliance

☁️ SaaS

💰 $30M Series B on 2022-06

Education • Compliance • SaaS

Ethena is a modern compliance training platform that offers a wide array of courses aimed at improving workplace environments. They specialize in teaching employees about protecting confidential information, cybersecurity, data privacy, harassment prevention, diversity, equity, and inclusion. Ethena provides customizable course modules and integrates with HRIS systems to automate compliance training. Additionally, they offer an employee hotline for safe reporting and case management. Their platform is designed to create a comfortable environment that fosters cultural transformation while simplifying compliance tasks.

📋 Description

• Own end-to-end technical implementation for mid-market and enterprise customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic • Build and maintain AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation) • Partner with AMs to run discovery on technical requirements during the kick off and translate them into scoped implementation plans • Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers • Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed • Maintain implementation playbooks and documentation — and actively improve them using AI tooling (AI Training Builder, internal Compass workflows, vibe-coding your own apps) • Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets

🎯 Requirements

• 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company • Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations • Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just "familiar with AI," but actually building workflows that save time and reduce manual work • Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself • Comfort operating in ambiguous environments and building process where none exists • Strong written communication skills; you can explain technical concepts to non-technical compliance buyers • Bonus: experience in compliance, HR tech, or legal tech

🏖️ Benefits

• unlimited PTO