Customer Value Consultant

🕒 July 3

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Doodle

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series A on 2008-01

Meet. Connect. Collaborate.

📋 Description

• Build the business case. • Run pre-sale value discovery with enterprise prospects together with the Account Executives and quantify the upside in the prospect’s own units (time saved, admin errors avoided, double-bookings eliminated, coordination cycles shortened), framed so the numbers plug into their thinking, not a generic pitch • Set the baseline and target metric up front, defining which enterprise outcome we are moving and how it will be measured • Lead structured onboarding for new enterprise customers, running it against the agreed business case so it delivers value, not just feature activation • Build trusted, multi-threaded relationships with key stakeholders and map the account • Run value reviews at 3 and 6 months into the onboarding journey, testing whether the customer is realising the value we agreed, anchored to the baseline • After the 6-month review, drive proactive, usage-triggered outreach based on how the account uses the platform (Account Health and PES score), rather than a fixed calendar cadence • Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases inside the account, progressing them in close partnership with Account Executives • This role does not own renewals or recurring/reactive support; those sit with our Support functions, so you can stay focused on value and expansion.

🎯 Requirements

• 3–5 years in a value-led sales, value consulting, account management, or commercial Customer Success role within B2B SaaS, or a management-consulting background moving into SaaS • A track record of building quantified, customer-specific business cases and tying engagements to measurable outcomes, not just managing relationships • Experience navigating multi-stakeholder enterprise accounts, with the confidence to engage economic buyers and build champions across departments • Comfortable working alongside Account Executives in a coordinated land-and-expand motion • Proactive by default; you act on value and risk signals before customers raise them, and structure your week around outcomes • Highly data-driven; you use adoption data, health scores, and usage signals to prioritise your time and guide conversations • Excellent communication skills in English are mandatory; German is a strong plus • Curiosity about AI-assisted workflows and automation tools is a plus; we use these to multiply impact, not replace it.

🏖️ Benefits

• Competitive Pay – We pay fair for top talent. • Pension Plan – Set yourself up for the future. • Hybrid Work – Work where you're most productive. • 30 Vacation Days – Take the time you need to rest and recharge. • Training/Conference Days – Invest in yourself. • Learning Stipend – We cover courses, certifications, and more. • Well-being & Home Office Budget – Use it for fitness, therapy, or your dream desk setup. • Headspace Membership – Access guided meditation & mindfulness tools. • Company Lunches & Team Events – Stay connected, even remotely. • Parental Leave & Support – Paid leave for all caregivers. • Doodle Premium – Free for you, your family, and friends. • Top-Notch Equipment – MacBook, keyboard, trackpad - work at your best.