Senior Technical Account Manager

🔥 3 hours ago

🇦🇺 Australia – Remote

💵 A$176k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Serve as a trusted advisor and technical advocate for assigned customer accounts. • Lead customer onboarding and adoption, helping customers maximise the value of their investment in Dragos. • Facilitate goal-setting workshops and planning sessions aligned with customer objectives and success measures. • Guide customers in operationalising key use cases and integrating Dragos into existing security and operational workflows. • Provide ongoing technical guidance, best practices, and recommendations to improve platform utilisation and cybersecurity maturity. • Monitor customer health, platform adoption, and utilisation trends, identifying risks to customer success and value realisation. • Develop and execute engagement and recovery plans for at-risk or underutilised accounts. • Conduct account reviews and value realisation discussions. • Deliver technical enablement, workshops, and training. • Collaborate with Customer Success, Support, Product, Services, and Sales teams. • Serve as a subject matter expert for OT cybersecurity, contributing to customer workshops, QBRs, and executive briefings. • Travel throughout Australia, New Zealand, and the broader APAC region as required, up to 30%.

🎯 Requirements

• 3+ years' experience working in OT, ICS, or critical infrastructure environments, with knowledge of ICS, SCADA, or DCS systems. • Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines. • Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows. • Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, AESCSF, and other relevant APAC frameworks to improve cybersecurity maturity and customer outcomes. • Ability to engage and influence both technical and business stakeholders, delivering workshops, training, and advisory engagements. • Strong communication, relationship management, and problem-solving skills, with a customer-first mindset focused on driving value realisation. • Familiarity with critical infrastructure regulations and cyber resilience requirements across Australia and APAC is highly regarded. • Must pass a background check as a condition of employment.

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan

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