Manager, Customer Research Advisors

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dscout

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

☁️ SaaS

🤝 B2B

💰 $70M Series C - Dscout on 2022-03

SaaS • B2B

Dscout is an experience research SaaS platform that helps teams recruit engaged participants, run usability tests, field studies, diary studies, interviews and media-rich surveys, and analyze qualitative and quantitative feedback. It provides a verified participant panel (“Scouts”), study templates and admin tools, and AI-assisted tagging and analysis to speed insight discovery and decision-making for product and UX teams.

📋 Description

• Assist in running clients’ UX research projects on Dscout, including planning, designing, recruiting, fielding, analysis, and client engagement • Manage and mentor Research Advisors on project delivery, retention goals, and career growth • Provide guidance on project approach and strategy, QA/QC, and feedback • Run 1:1 meetings, share feedback, and partner with the CS Director on annual reviews • Assess support needs and create peer mentoring opportunities • Lead enablement initiatives and design AI-driven resources • Share time-management strategies to improve team efficiency and impact • Collaborate with Research Advisors and Directors to improve systems and document processes • Track and own team performance metrics such as utilization and CSAT • Share progress with staff and cross-functional leaders • Participate in interview panels and hiring decisions • Onboard new hires and measure their progress and support needs • Identify efficiencies and new opportunities for customer services and support • Collaborate with Lead Research Advisors and Directors on future service and delivery operations

🎯 Requirements

• 2+ years of experience as a people manager • Dedicated team player who builds authentic relationships and supports team success • Solutions-oriented mindset and process innovation ability • Excellent oral and written communication skills • Ability to work collaboratively and independently • Proven experience collaborating with and mentoring team members • Strong critical thinking and creative problem-solving skills • Flexibility and eagerness to learn • Empathy toward others’ needs and circumstances • Highly organized, efficient, and detail-oriented • Curiosity about human behavior and complex behavioral problems • Willingness to align with Central Standard Time working hours (7:00AM–4:00PM CST)

🏖️ Benefits

• A strong and competitive compensation package with a built-in bonus and equity program • Flexible PTO • 15 company holidays • 12 weeks of paid parental leave • 401k match • Education stipend to support growth and development • Remote work stipend • Progressive benefits package for employees and dependents • Remote-first workforce • Open and transparent company culture