Account Manager II - SE Michigan

Job not on LinkedIn

August 12

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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DuBois Chemicals, Inc.

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Manufacturing • Chemicals • Water Treatment

DuBois Chemicals, Inc. is a leading specialty chemical supplier offering a comprehensive range of products and services for various industries. The company provides custom solutions in manufacturing, food and beverage processing, paper and pulp, water treatment, auto care, and fleet washing. With over 100 years of experience, DuBois combines advanced chemistry, equipment solutions, and technical services to enhance product quality and reduce costs for its clients. Their industry-focused solutions include metalworking fluids, industrial cleaners, lubricants, and rust preventives, among many others. DuBois is committed to safety, innovation, and sustainability, offering products and services designed to optimize performance and efficiency for businesses worldwide.

1001 - 5000 employees

Founded 1920

📋 Description

• Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating. • Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor. • Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales. • Develop a strong understanding of the company’s products and services to effectively address customer needs. • Effectively communicate with customers, both verbally and in writing, providing regular updates and reports. • Collaborate with internal departments (sales, marketing, customer service) to meet customer needs. • Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization. • Ability to identify continuous improvement projects and other cross sell opportunities within an account. • Assist with sales activities, such as preparing proposals and presentations. • Successfully complete the DuBois field training programs. • Utilize company analytics platform to prepare and present service reports. • Comply with all DuBois’ safety procedures and complete the required training. • Travel to customer sites for routine service visits and perform business reviews. • Must be able to perform the essential functions of this position with or without reasonable accommodations.

🎯 Requirements

• Bachelor's degree in chemistry, engineering, metallurgy, or applied science fields preferred. • 3+ years in sales, account management, customer service or related field. • Excellent customer service skills to build and maintain positive customer relationships. • Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills. • Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. • Document and communicate service findings for every customer service visit. • Excellent communication (oral, written) and presentation skills. • Proficient in performing technical/mechanical on-site testing. • Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators. • Critical thinking and problem-solving skills with attention to detail. • Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools. • Ability to work independently with minimal supervision. • Ability to travel up to 50% including overnight travel.

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • 401k with company match • paid holidays • vacation time • income protection plans