Senior Customer Success Manager

🔥 57 minutes ago

🌐 France, Germany, +2 more countries – Remote

🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Duetto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

✈️ Travel

💼 Consulting

📦 Logistics

💰 $80M Series D on 2018-02

Travel • Consulting • Logistics

Duetto is the world's #1 hotel revenue management system, providing cloud-based, scalable, and easy-to-use software that specializes in dynamic pricing and revenue optimization for the hospitality industry. Trusted globally by hotels, casinos, and resorts, Duetto empowers revenue teams with real-time insights on pricing, forecasting, and demand to maximize profitability and improve operational efficiency. The platform simplifies revenue management, offering tools for multi-property management, analytics, and automation, designed specifically to address the unique challenges faced by hotel operators.

📋 Description

• Own the end-to-end post-sales customer lifecycle—onboarding, adoption, retention, and renewal—for an assigned portfolio of strategic EMEA accounts • Serve as a senior consultant on client revenue strategies and primary point of contact for strategic escalations • Independently resolve complex, multi-stakeholder client issues • Lead strategic business reviews and advanced product training sessions • Use AI-assisted tools to deliver documented ROI and audit customer usage and market performance data • Identify churn risks, growth opportunities, upsell, and cross-sell outcomes • Design tailored product adoption recommendations addressing regional and segment market dynamics across EMEA • Collaborate with Product, Sales, and Support to advocate for customer needs and influence the product roadmap • Mentor junior CSMs on best practices, revenue management principles, and AI-assisted CS tooling • Maintain accurate account records in Salesforce using automated activity capture and AI-assisted reporting • Report to the Director, Customer Success EMEA; no direct reports

🎯 Requirements

• Hospitality background; revenue management experience strongly preferred • Proven track record in a senior customer-facing role in Customer Success, Account Management, or Consulting • Ability to manage enterprise accounts and executive-level stakeholders with confidence and credibility • Business-fluent English and French; both are hard requirements • Proficiency with Salesforce, Tableau or equivalent, and AI-assisted tools for analysis, reporting, and client communication • Ability to ramp quickly, explain complex stories clearly, handle difficult client conversations professionally, and drive upsell and renewal outcomes • SaaS experience; candidates with as little as 2 years in SaaS will be considered with strong hospitality and enterprise account experience • Fluency in hotel KPIs including RevPAR, ADR, RGI, ARI, MPI, GOP, GOPPAR, and flow-through analysis is an advantage • Knowledge of EMEA hospitality market dynamics is an advantage • Experience with Gainsight, Salesforce Einstein, or Gong is an advantage • Additional European language skills beyond English and French are an advantage

🏖️ Benefits

• Independent authority over customer strategy decisions, on-site visits, and internal escalations • Clear retention and NRR metrics • Collaborative, high-performing EMEA Customer Success team • AI-assisted tools for data analysis, reporting, and Salesforce automation • Equal opportunity and inclusive work environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume