Customer Delivery Engineer

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DXS - Direct Expansion Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🏢 Enterprise

Energy • Enterprise • Construction

DXS - Direct Expansion Solutions is a company that specializes in Variable Refrigerant Volume/Flow (VRV/VRF) air-source heat pumps and complementary technology and controls designed to reduce building energy use and emissions. They provide comprehensive solutions including system design, supply, commissioning, and service with a focus on inverter-based heat pumps and ventilation and indoor air quality systems. With offices across the United States and Canada, DXS offers expert knowledge in the application of air-source heat pump technology in various markets such as healthcare, residential, government, and military, aiming to decrease operating expenses and emissions through strategic electrification. They serve a range of clients, including engineers, architects, building owners, and contractors.

📋 Description

• OMS+ and IA customer delivery — hands-on technical delivery, configuration, and support for customers deploying and operating DataXstream's OMS+ and IA products on SAP BTP across on-premises private cloud and public cloud environments • BTP subaccount and environment management — setup, configuration, and operational support of customer BTP subaccounts, Cloud Foundry spaces, and service bindings for OMS+ and IA deployments • SSO and identity configuration — SAP Cloud Identity Services (CIS) federation setup and maintenance as part of OMS+ and IA product delivery • SAP Cloud Connector — configuring and maintaining the secure tunnel between customer on-premises systems and BTP for OMS+ and IA hybrid deployments • Customer-facing support and escalation — working directly with customers and partners to diagnose and resolve OMS+ and IA platform issues on BTP • Delivery documentation — authoring runbooks and delivery patterns that make OMS+ and IA customer engagements repeatable

🎯 Requirements

• Foundational interest in cloud and enterprise platform technology • Any exposure to SAP BTP, SAP technologies, or enterprise cloud platforms • Familiarity with identity and SSO concepts • Awareness of hybrid connectivity concepts • Comfort engaging with customers and partners in a technical capacity • Willingness to participate in on-call rotation for customer-facing incident response • Documentation-first mindset • Fluent English level

🏖️ Benefits

• N/A