Service Desk Level 1 Analyst

🔥 0 minutes ago

🇲🇽 Mexico – Remote

💵 $17k / month

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DYOPATH

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

🔒 Cybersecurity

Consulting • Cybersecurity • Cloud

DYOPATH is a company dedicated to providing comprehensive IT solutions aimed at enhancing organizational performance and security. They offer a wide range of services including advanced security services, managed security, cloud services, IT outsourcing, and managed services. DYOPATH is focused on helping clients navigate the challenges of cyber threats, complex IT environments, and talent shortages. Their services are designed to be secure, always available, and aimed at improving communication, efficiency, and productivity within organizations. DYOPATH places a high priority on customer satisfaction and efficiency improvements, making them a trusted partner in IT success for large and small organizations alike.

📋 Description

• Serve as the first point of contact for technical support via phone, email, and chat • Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, software, and networks • Log all interactions in the ticketing system and escalate when needed • Ensure timely and accurate issue resolution while delivering exceptional customer service • Follow up with users to confirm satisfaction • Pursue training, certifications, and ongoing learning • Participate in special projects that enhance service delivery

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree in computer science or related field preferred • Professional certifications (or working toward): HDI Support Center Analyst (HDI-SCA), ITIL Foundation, Microsoft 365 Certified: Fundamentals • 1–2 years in a technical support role, preferably in a service desk environment • Strong customer service skills with the ability to explain technical solutions clearly • Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting • Familiarity with ITIL or similar service frameworks a plus • Ability to work independently and collaboratively • Excellent problem-solving and multitasking skills • Availability for 1st Shift (7a-4p), Monday through Friday • Must be located in Mexico

🏖️ Benefits

• Savings / Monthly 13% cap • Pantry Vouchers 9% deposited every month • Christmas Bonus: 25 days of your daily income • Vacations - 12 days after the first year • Anniversary Bonus - 10 days of base salary • Vacation Premium – 40% first year • Major Medical Insurance covers you and your immediate family • Life Insurance • Quarterly Bonus • Marriage or Bereavement Time off • Maternity/Paternity Time off • Ergonomic Chair • 250 pesos monthly stipend for internet and electricity • Certifications and career development paths • Training and ongoing learning • Collaborative, upbeat, and respectful team environment