System Analyst I

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide end-user troubleshooting and support for HR systems (Workday/Oracle) through a tiered ticketing system • Develop and implement technical solutions to resolve business challenges for internal HR Technology Services stakeholders • Assist with data conversion activities, including mass data loads (EIBs or HSDL) • Collaborate with cross-functional teams to ensure optimal support and successful project outcomes • Gather and analyze customer requirements to propose tailored business solutions • Research system issues and provide recommendations for improvements or resolutions • Own assigned audits, including analysis and timely resolution of findings • Propose and implement process and system improvements to enhance operational efficiency and scalability • Document business processes, work instructions, and technical resources • Review and update work instructions to reflect system changes and best practices

🎯 Requirements

• At least 2 years of relevant experience in system troubleshooting, technical support, or similar roles • Previous experience with HR systems troubleshooting and support is preferred • Experience with data conversion, mass data loads, or EIB integrations is a plus • Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) • Strong team-oriented and collaborative problem-solving approach • Exceptional customer service skills and ability to explain complex technical issues clearly and professionally • Excellent time management and organizational skills • Acute attention to detail • Accountability and openness to feedback • Strong written and verbal communication skills • Strong analytical and problem-solving abilities • Ability to learn and adapt to new systems, processes, and technologies in a fast-paced environment

🏖️ Benefits

• Reasonable accommodation for individuals with disabilities during the application, interview, and employment process • Other benefits and privileges of employment