Global Head of Operations

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Lead all operational functions across India and the Philippines. • Develop and execute a global operations strategy aligned with company growth objectives. • Ensure consistent service delivery standards, operational governance, and client experience across all business lines. • Build a unified operational culture across geographically distributed teams. • Oversee delivery operations for staff augmentation, managed IT services, and consulting engagements. • Ensure SLAs, KPIs, and client commitments are met or exceeded. • Partner with cross-functional teams to support client onboarding, transitions, and ongoing engagement success. • Drive continuous improvement in service quality, responsiveness, and client satisfaction. • Oversee workforce planning, capacity management, and resource allocation across global delivery teams. • Optimize utilization, bench management, and staffing efficiency. • Collaborate with Talent Acquisition to support hiring, retention, performance management, and leadership development. • Design, implement, and optimize operational processes, systems, and governance frameworks. • Manage operational budgets, cost controls, and profitability targets. • Serve as a key member of the executive leadership team, contributing to company strategy and decision-making.

🎯 Requirements

• 10+ years of experience in operations leadership within IT services, staffing, business services, or consulting environments. • Proven experience managing multi-country operations, ideally across India and the Philippines. • Strong understanding of staff augmentation, managed services, and IT consulting delivery models. • Demonstrated success in scaling operations, improving profitability, and leading large distributed teams. • Strong financial acumen, including budgeting, margin management, and operational forecasting. • Excellent leadership, communication, and stakeholder management skills. • Experience working directly with executive leadership and enterprise clients.

🏖️ Benefits

• Health insurance • Retirement plans • Professional development opportunities • Flexible work arrangements