QA Tester

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DysrupIT

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Collaborate with two Scrum teams (US and Philippines) to plan, design, execute, and manage test activities for ServiceNow CSM. • Develop and execute test cases, scripts, plans, and procedures (manual and automated) aligned with CSM best practices. • Validate migration of custom ServiceNow applications into the CSM capability, ensuring alignment with design principles and business outcomes. • Act as a consultative partner, engaging with client stakeholders to understand requirements, identify risks, and recommend improvements. • Provide knowledge transfer and mentoring to client team members on CSM features, design principles, and practical usage. • Ensure traceability between requirements, test cases, and defects, with strong follow-up to resolution. • Contribute to continuous improvement of testing processes, tools, and methodologies within an Agile/Scrum environment. • Document and communicate testing outcomes, risks, and recommendations clearly to both technical and business stakeholders.

🎯 Requirements

• Active ServiceNow Certified System Administrator (CSA) certification is required. • Proven experience testing ServiceNow applications. • Prior involvement in ServiceNow migrations or implementations, ideally involving custom-to-standard transitions. • Solid grasp of Agile/Scrum methodology, with experience working in distributed teams. • Excellent communication, consulting, and stakeholder engagement skills. • Ability to mentor and assist client team members, fostering capability uplift. • Strong analytical, follow-up, and problem-solving skills, with a focus on outcomes and client success. • Experience testing the ServiceNow CSM module, along with an understanding of CSM capabilities, design principles, and best practices, is preferred but not required.

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