Service Engineer

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EasyVista

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🏢 Enterprise

💰 Post-IPO Equity on 2020-06

SaaS • Enterprise • IT Service Management

EasyVista is a company that provides comprehensive IT service management (ITSM) solutions designed to improve and automate the way IT services are delivered in organizations. Their products offer functionalities including IT asset management, financial management, change and release management, and customer service management, among others. EasyVista focuses on creating digital experiences that enhance productivity and reduce downtime and IT-related incidents. They are recognized for their expertise in ITSM platforms, particularly in automation, AI, and proactive IT support. EasyVista serves various industries, including healthcare, education, manufacturing, and the public sector, with an emphasis on reducing costs and increasing operational efficiency.

📋 Description

• You are the primary point of contact for our international customers and handle inquiries via multiple channels such as phone, email and ticketing system. • You independently analyze and resolve customer requests at L1 level and collaborate closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to make knowledge and best practices sustainably available. • You qualify, coordinate and accompany customer service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You proactively contribute ideas to optimize our support processes and support their continuous improvement.

🎯 Requirements

• Completed IT training, a degree in an IT-related field, or equivalent qualification through relevant professional experience • Experience working with ticketing systems, ideally OTRS or comparable service management solutions • Very good German and English skills, both written and spoken • Strong communication skills and the ability to explain complex technical matters clearly • Customer-oriented approach, team player and a structured, independent working style

🏖️ Benefits

• 100% remote work with flexible hours within our service times • Continuous training and clear career paths within the Customer Solutions team • Professional equipment and state-of-the-art collaboration software • Flat hierarchies, open communication and a supportive team culture • Company health insurance fully covered by EASYVISTA • SWILE card partially covered (60%) by EASYVISTA • Employee savings plan • Retirement savings plan • Profit-sharing agreement