Service Engineer

🕒 July 31

🇩🇪 Germany – Remote

💵 €45k - €50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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EasyVista

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

💰 Post-IPO Equity on 2020-06

Healthcare • Manufacturing • Consulting

EasyVista is a company that provides comprehensive IT service management (ITSM) solutions designed to improve and automate the way IT services are delivered in organizations. Their products offer functionalities including IT asset management, financial management, change and release management, and customer service management, among others. EasyVista focuses on creating digital experiences that enhance productivity and reduce downtime and IT-related incidents. They are recognized for their expertise in ITSM platforms, particularly in automation, AI, and proactive IT support. EasyVista serves various industries, including healthcare, education, manufacturing, and the public sector, with an emphasis on reducing costs and increasing operational efficiency.

📋 Description

• You are the primary point of contact for our international customers and handle inquiries via various channels such as phone, email and our ticketing system. • You analyze and resolve customer inquiries independently at L1 level and work closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to ensure knowledge and best practices remain available. • You qualify, coordinate and support customers' service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You actively contribute ideas to optimize our support processes and support their further development.

🎯 Requirements

• Completed IT vocational training, a degree in an IT-related field, or an equivalent qualification through relevant professional experience • Experience working with ticketing systems, ideally OTRS or comparable service management solutions • Very good German and English skills, both written and spoken • Strong communication skills and the ability to explain complex technical issues clearly • Customer-oriented mindset, team player, and a structured, independent working style

🏖️ Benefits

• Fully remote (100% home office) with flexible scheduling within our service hours • Continuous professional development • Clear career paths within the Customer Solutions team • Professional equipment and state-of-the-art collaboration software • Flat hierarchies, open communication and a supportive team culture