Technical Partner Support Engineer – Mandarin, English Speaker

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🕒 July 23

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Echez Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Echez Group is a U. S. -based company founded in March 2010, dedicated to empowering companies to thrive in a digital world. Specializing in IT services and consulting, Echez Group focuses on advanced technology solutions that support the digital transformation of businesses through three key business units: Digital Business Development (DBD), Cyclopex, and CRMX. The company offers a range of services including sales management, market research, brand protection, data analysis, and ecosystem commercial management, among others. With a global team and a track record of advising over 600,000 companies, Echez Group is positioned as a leader in commercial ecosystem management.

📋 Description

• Develop and execute partner enablement strategies aligned with customer and business objectives • Serve as a subject matter expert on Microsoft partner programs, tools, and processes, including OA 3.0 (MDOS, CAT, DPC, and DOC) • Escalate, track, and manage technical issues and inquiries through Microsoft tools and support channels • Oversee onboarding for new partners, coordinating training, resources, and cross-functional support • Design and deliver partner training programs, webinars, workshops, and educational initiatives • Identify and manage platforms, tools, and resources required to support partner success • Build and maintain partner relationships as a trusted advisor and primary point of contact • Conduct regular business reviews and enablement sessions • Gather partner feedback, evaluate program effectiveness, and implement continuous improvement initiatives • Ensure compliance with company policies, procedures, code of conduct, and quality standards • Promote Occupational Health and Safety practices and support workplace well-being initiatives • Perform additional responsibilities assigned by leadership consistent with the role

🎯 Requirements

• Bachelor’s degree in Software Engineering, Systems Engineering, Telecommunications, Computer Science, Information Technology, Networking, Process Engineering, or a related field • Minimum 7 years of professional experience, including at least 5 years in Microsoft platform implementation, configuration, technical support, or partner enablement environments • Experience working with Microsoft technologies, partner ecosystems, or software channel partners • Strong understanding of Microsoft platforms and partner-related processes • Knowledge of OA 3.0 processes and tools (MDOS, CAT, DPC, DOC) • Experience managing KPIs, operational performance metrics, and service delivery objectives • Experience collaborating with customer stakeholders • Strong project management and organizational skills • Advanced English proficiency (C1 or equivalent) • Native or professional Mandarin proficiency • Excellent communication, stakeholder management, and presentation skills

🏖️ Benefits

• Work with a global network of technology partners and industry leaders • Contribute directly to partner growth, adoption, and business success • Gain exposure to Microsoft technologies, programs, and partner ecosystems • Be part of a people-focused organization that values innovation, learning, and excellence • Remote work