Junior Process Analyst

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🕒 July 10

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Edge UOL

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Edge UOL is a leading technology solutions provider specializing in IT infrastructure and cybersecurity services. The company transforms the IT landscape for businesses by offering integrated management tools, hybrid and multicloud services, AI operations, and robust cybersecurity solutions. With a focus on innovation and customer-centric approaches, Edge UOL delivers customized solutions to ensure secure and efficient operations for its clients, helping them navigate the digital age with confidence.

📋 Description

• Map, document, and update business processes and procedures. • Serve as a point of contact to provide guidance and disseminate knowledge about business processes. • Develop and deliver training related to the area's processes. • Lead meetings to identify and implement process improvements. • Participate in internal and external audits, supporting ISO 9001, ISO 20000, and ISO 27001 certifications. • Gather and document requirements for implementing system improvements in Microsoft Dynamics CRM. • Drive prioritization of requests with partner teams and monitor improvement initiatives related to business processes.

🎯 Requirements

• Bachelor's degree completed or in progress in Information Technology, Business Administration, or related fields. • Knowledge of process mapping and documentation. • Knowledge of BPMN and Design Thinking. • Knowledge of demand management tools. • Knowledge of Microsoft Dynamics CRM. • ITIL 4 certification. • COBIT certification. • Knowledge of audits for ISO 9001, ISO 20000, and ISO 27001 standards.

🏖️ Benefits

• Everyone is welcome 😊 — no distinction of gender, sexual orientation, ethnicity, culture, religion, disability, etc.