Marketing Analyst, Customer Experience

Job not on LinkedIn

🕒 August 2

🇧🇷 Brazil – Remote

💵 R$2.4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Marketing Analyst

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Editora Dialética

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

📱 Media

Education • Media

Editora Dialética is an academic publishing company based in Brazil that publishes scholarly books and articles, offers editorial and design services, and distributes titles internationally. It focuses on academic authors and research, provides print-on-demand production, ISBNs/DOIs and Qualis-oriented cataloging, and partners with major international publishers for translation and wider dissemination. The company also offers an online store and author support services, emphasizing rapid publication, transparent royalties (50% stated to authors), and broad distribution channels.

📋 Description

• Monitor the Reclame Aqui platform daily • Standardize and draft responses • Prevent recurring complaints • Develop a plan to recover, maintain, and sustain the rating, with a target of ≥ 8 (Excellent) • Produce reports and track performance indicators • Analyze the customer journey across different areas of the company • Identify pain points and opportunities for improvement • Propose action plans with the relevant teams • Continuously monitor results • Support brand initiatives, events, and institutional projects • Organize institutional requests • Collaborate with other departments to ensure consistency in communication and customer experience

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Advertising, Business Administration, or a related field • At least 4–5 years of experience in Customer Experience (CX), Customer Service / Brand Reputation, Reclame Aqui, and Customer Support • Proven experience with Reclame Aqui, including complaint management, responses, ratings, prevention, and recovery • Knowledge of the customer journey, NPS, and pain points • Excellent written communication, empathy, and professional conduct • Ability to collaborate with teams such as Marketing, Operations, and Sales • Mature, organized, proactive, and self-directed profile • Knowledge of Google Workspace, spreadsheets, customer service tools, and basic Branding concepts is desirable

🏖️ Benefits

• Remote work allowance of BRL 200.00 per month • Meal and food allowance card worth BRL 27.52 per working day • Birthday Day Off • Company cell phone • Food basket allowance worth BRL 174.27 • Pharmacy benefit through the Flash card • Educational partnership • 60% discount on book purchases at the Dialética store • One book publication per year after the probationary period