Client Success Coordinator – Accountability Coach

🕒 July 29

🌐 Mexico, Colombia, +4 more countries – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇨🇷 Costa Rica – Remote 🇵🇪 Peru – Remote 🇦🇷 Argentina – Remote 🇨🇱 Chile – Remote

💵 $24k - $36k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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egelloC Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📚 Education

👥 B2C

Education • B2C

egelloC Corporation is a holding company that builds and operates education businesses serving high-school students. Its portfolio includes brands such as College Admission Secrets, Financial Aids Secrets, and Math Koala, which appear focused on college admissions guidance, financial aid information, and math tutoring/resources for high schoolers. The company is based in Irvine, California (17875 Von Karman Ave, Ste 150) and lists info@egelloc. co as a contact.

📋 Description

• Serve as the consistent point of contact for students and parents throughout their program • Introduce yourself to newly assigned families and establish support expectations • Build relationships by understanding each student’s goals, motivation, concerns, and challenges • Help new families complete onboarding and access required systems and resources • Confirm students can access Nest and schedule their first coaching session • Conduct an initial conversation about each student’s goals, challenges, and motivation • Complete weekly check-ins with new families during their first 30 days • Identify students falling behind and escalate concerns quickly • Track commitments and action items assigned by Student Success Coaches • Follow up with students between coaching sessions • Monitor milestone completion, engagement, and adherence to timelines • Send summaries after coaching sessions and explain how parents can support progress • Review and personalize monthly parent progress reports • Proactively contact parents when students become unresponsive or miss milestones • Respond to missed sessions, reduced Nest usage, or disengagement and coordinate solutions • Document actions and outcomes accurately • Escalate refund risks, sensitive family situations, and unresolved concerns to the Accountability Coach Team Lead • Manage schedules and rescheduling requests • Coordinate coach changes and inform families • Provide incoming coaches with relevant student context • Track engagement, milestones, satisfaction, and retention indicators • Prepare weekly and monthly reports for the Client Success team • Become knowledgeable about egelloC programs, systems, and resources • Answer family questions and direct them to appropriate resources • Respond to at-risk students within 24 hours, urgent requests the same day, and standard communications within one business day

🎯 Requirements

• At least two years of experience in client success, customer success, account management, program coordination, or another client-facing relationship role • Experience managing a portfolio of clients, students, families, or accounts • Excellent written and verbal English communication skills; spoken and written English at a C2 level or equivalent • Naturally warm, calm, and reassuring presence • Strong organizational and time management skills • Ability to manage a high volume of follow-ups, deadlines, and family communication • Sound judgment about when to resolve an issue independently and when to escalate it • Confidence communicating with students and parents • Solution-focused approach to operational and client experience challenges • Ability to learn new systems and processes quickly • Experience working in a fast-growing remote environment • Reliable personal computer, quality microphone, stable internet connection, and professional video meeting setup • Contractors must be legally able to provide services and receive international payments in their country of residence • Bachelor’s degree preferred; equivalent combination of education and relevant experience considered • Experience in education, coaching, admissions, EdTech, or student services preferred • Knowledge of the United States education or college admissions system preferred • Experience with ClickUp, Freshdesk, CRMs, Slack, Google Workspace, Calendly, Zoom, or similar tools preferred • Experience monitoring client engagement, retention, satisfaction, or risk indicators preferred • Experience coordinating onboarding, scheduling, and progress reporting preferred • Resume, completed application questionnaire, and mandatory Loom video of no more than four minutes

🏖️ Benefits

• Paid training and professional development • Unlimited paid time off after successfully completing 60 days, subject to manager approval and business coverage • Paid holidays • Paid sick leave under our contractor time-off policy • Long-term career growth opportunities • Collaborative and mission-driven team culture • Opportunity to directly improve the student and family experience • Bi-weekly payment schedule