Enterprise Account Representative

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🕒 April 28

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eLEND Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

eLEND Solutions is a vendor-neutral FinTech SaaS platform that connects automotive dealers, lenders, and partners to enable real-time, lender-matched funding scenarios at the point of sale. The company provides credit and identity verification, advanced pre-desking and finance/desking tools, and integrations with major CRMs, inventory systems, and websites to streamline connected retailing and improve fundable deals and close rates. eLEND emphasizes data security and compliance (SOC 2 certified) while offering configurable APIs and middleware to unify sales and finance workflows for dealerships and lending partners.

📋 Description

• Serve as a primary support contact for broker inquiries under the guidance of the Enterprise Account Executive • Provide timely, professional communication to brokers, loan officers, and processors • Manage inbound requests and assist with resolving routine questions, escalating more complex issues appropriately • Support outbound broker engagement efforts using CRM tools and communication platforms • Accurately log all broker interactions, requests, and follow-ups within the CRM • Assist in distributing product updates, rate changes, and program information to brokers • Support the creation and delivery of marketing and informational materials • Coordinate with internal operations teams to assist with loan-level support and ensure smooth workflows • Maintain organized records and ensure strong attention to detail across all tasks • Prioritize daily responsibilities to meet team deadlines and support overall productivity • Participate in team meetings, providing updates and actively learning from senior team members • Build foundational knowledge of mortgage products, programs, and the wholesale channel • Support additional tasks and initiatives as assigned

🎯 Requirements

• Foundational experience in customer service, support, or relationship-focused roles • Strong interest in learning mortgage products, programs, and the wholesale lending environment • Clear and professional communication skills, both written and verbal • High level of organization with the ability to manage multiple tasks simultaneously • Comfort using CRM systems, email platforms, and standard business tools • Detail-oriented mindset with strong follow-through and accountability • Ability to work independently while also contributing to a team environment • Receptiveness to coaching, feedback, and continuous development • Positive attitude with a willingness to learn and take on new challenges

🏖️ Benefits

• Competitive compensation structure • Comprehensive health, dental, and vision coverage • 401(k) plan • Paid time off and company holidays • Career development and growth opportunities within eLEND