Customer Success, EMEA – Nordics

🔥 15 hours ago

🇸🇪 Sweden – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ElevenLabs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

📱 Media

💰 $19M Series A on 2023-06

Artificial Intelligence • Media

ElevenLabs is a research lab dedicated to exploring new frontiers in voice generation. Their mission focuses on making content universally accessible in any language and voice. Through innovative research and deployment of novel methods in voice AI, ElevenLabs aims to enhance the enjoyment of content for diverse audiences and viewers.

📋 Description

• Partner directly with customers across the Nordics Region to drive adoption of the ElevenLabs platform • Administer onboarding and enablement tactics across multiple products • Advise customers on best practices for deploying ElevenLabs across web, mobile, and backend systems • Analyze product usage and performance signals to identify friction points and unblock adoption • Help customers realize measurable value from the platform • Own commercial outcomes across a defined set of accounts • Drive Gross Revenue Retention and Net Revenue Retention through sustained multi-product adoption • Identify expansion opportunities, drive renewals and upsells • Partner with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth

🎯 Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region • Fluent in Swedish and English • Familiarity and experience with building and deploying AI agents • Familiarity and experience with API integrations and navigating SDKs • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals • Excellent problem-solving, technical, and analytical skills • Strong communication and interpersonal skills • Strong understanding of the Nordics market landscape and cultural nuances • Self-motivated and able to work independently in a remote or distributed team environment

🏖️ Benefits

• Annual discretionary professional development stipend • Annual discretionary stipend for meeting colleagues • Annual company offsite • Monthly co-working stipend for employees not near a main hub • Remote work arrangement