Administrative Assistant

Job not on LinkedIn

🕒 May 19

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Elgin

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1952

Elgin is a company for which no descriptive text was provided. Without additional information, a precise description cannot be determined. Please supply the company's product, services, sector, or value proposition so I can produce an accurate description and industry classification.

📋 Description

• Provide service to internal and external customers through multiple channels (phone, email and WhatsApp). • Log support tickets and route them according to demand. • Clarify basic technical questions about sewing products. • Monitor open cases until final resolution. • Refer cases to authorized technical service when necessary. • Provide guidance on correct use, manuals and preventive maintenance. • Assist with remote diagnostics in coordination with technical support. • Validate warranty coverage and its period of validity. • Approve parts and/or products for repair or replacement. • Track service orders (OS) and ensure SLA compliance. • Interface with the factory technical department for specific cases. • Analyze product return requests (retail/resellers). • Issue Return Merchandise Authorizations (RMA) in accordance with current policy. • Verify fiscal documents and cross-check information. • Communicate with logistics for pick-up or return. • Update internal controls and tracking spreadsheets. • Provide feedback to the store/reseller about the request status. • Support internal and external audits when requested. • Comply with institutional policies, values and guidelines. • Perform other duties related to the role as directed by leadership.

🎯 Requirements

• High school diploma or currently pursuing higher education. • Proficient in Microsoft Office applications. • Experience with ERP systems. • Flexible with changing tasks.

🏖️ Benefits

• Comprehensive medical insurance for you and your dependents. • Dental care (optional). • Meal allowance. • TotalPass. • Exclusive discounts on Elgin products. • Life insurance.