Senior Analyst, Customer Experience

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🕒 July 6

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Elife

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

👥 B2C

🌍 Social Impact

B2B • B2C • Social Impact

Elife is a global consultancy established in 2004, specializing in market intelligence and digital relationship management. With a presence in Brazil, Mexico, Spain, and Portugal, Elife focuses on analyzing consumer behavior through social media monitoring and digital journey tracking. Their services include social intelligence, crisis management, influencer identification, market research, and social CRM to connect brands and clients effectively.

📋 Description

• Data intelligence: Produce reports and strategic analyses that translate consumer behavior into actionable insights. • Strategic liaison: Act as Elife's strategic representative with clients, positioning yourself as an authority on customer service and social media monitoring. You will be responsible for building bridges and supporting other areas of the company through data and analysis. • Active oversight: Lead onboarding, mentor the team, and raise performance standards through feedback rituals, calibration sessions, and integrations. • Technological forefront: Implement AI, agents and automations (n8n and other tools) to reduce manual work and focus on higher-value intellectual tasks. • Process engineering: Identify bottlenecks and redesign workflows. If something can be improved, you will be the person to make it happen. • Crisis management: Act as the first line of detection in critical situations, defending the brand's reputation with agility and precision.

🎯 Requirements

• Bachelor's degree completed or in progress in Journalism, Advertising, Public Relations, Radio & TV, Marketing, or related fields. • Current or previous employment at Elife.

🏖️ Benefits

• Medical insurance • Discount club • Childcare assistance • Payroll-deductible loan • Profit-sharing (PLR) • Life insurance • Food allowance • Dental insurance • Transportation allowance • Short day • Birthday day off • Psychotherapy • Meal voucher • Partnership with Fluency • Partnership with Totalpass