Onboarding Manager

🕒 May 11

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Eltropy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

☁️ SaaS

💸 Finance

💰 $25M Series A - Eltropy on 2021-06

AI • SaaS • Finance

Eltropy is

📋 Description

• Lead Implementations: Manage end-to-end product implementation projects for Eltropy’s customers, ensuring successful deployment, integration, and adoption of our solutions. • Customer-Centric Delivery: Maintain an unwavering focus on customer success and satisfaction, ensuring Eltropy’s solutions meet client business objectives and deliver measurable value. • Cross-Functional Collaboration: Work seamlessly across departments, partnering closely with Sales, Product, Engineering, and Support teams to ensure alignment on project goals, customer needs, and product roadmap. • Project Management Excellence: Utilize strong organizational and project management skills to ensure clear scope, aligned expectations, and accountability across internal and external stakeholders, driving projects to successful completion in a positive and collaborative manner. • Process Improvement & Scalability: Identify opportunities to enhance existing professional services processes, tools, and methodologies, driving consistency, efficiency, and scalability as Eltropy continues to grow.

🎯 Requirements

• Extensive Implementation Experience: Proven deep hands-on experience actively implementing, integrating, and managing complex SaaS products - AI Product experience a big plus. • B2B SaaS Enterprise Experience: You’ve worked at SaaS start-up and scale-ups for B2B customers (ideally within Fintech). You understand how professional services teams operate internally and externally. • Adaptability to Growth: Comfort and experience working within a fast-paced, evolving company environment ("decent process but a lot of work to be done to deliver consistency and build the muscle internally"). You are excited by the opportunity to contribute to process maturation. • Exceptional Communication: Outstanding verbal and written communication skills, with a natural ability to educate, articulate complex concepts clearly, and influence stakeholders at all levels. • Collaborative Spirit: A highly collaborative approach, with a proven ability to foster strong relationships and mentor others effectively. • Results-Oriented Project Management: Highly organized, meticulous, and adept at originating alignment, setting clear expectations, and holding teams accountable while maintaining a positive and supportive demeanour. • Process-Driven Mindset: A strong inclination towards identifying efficiencies, documenting best practices, and developing scalable approaches to professional services delivery. • Education: Bachelor's degree in Computer Science, Engineering, Business, or a related technical discipline. Master's degree or relevant industry certifications (e.g., PMP, ITIL, specific UCaaS/CCaaS vendor certifications) is a strong plus. • Work Experience: Minimum of 3 years of overall experience in Professional Services, Technical Consulting, or Implementation roles within the SaaS industry. • Direct experience working with customer implementation projects for UCaaS/CCaaS technology • Familiarity with concepts like APIs, DNS, VPN, and sFTP • Active user of LLM/ML, prompting, Call flow design, consumer conversation design experience.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities