Team Lead Operations – Germany

🕒 August 21

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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emma & noah

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛍️ eCommerce

🛒 Retail

B2C • eCommerce • Retail

emma & noah is a young company based in Düsseldorf that specializes in lovingly designed baby products made from natural materials and produced sustainably. With a strong emphasis on quality, individual design, and responsible production, emma & noah prioritizes transparency, emotional connection, and teamwork. They aim to bring smiles to their customers while adhering to principles of sustainability and high quality.

📋 Description

• Management of import partners and 3PLs, ensuring their performance • Monitoring operational KPIs such as lead times, error rates and inventory • Responsibility for shipping carriers such as DHL and Post AT across all markets • Operational execution and conducting tenders and price negotiations with carriers • Accountability for the logistics cost ratio as a central KPI • Ownership of budgets for import and customer service • Transparent reporting of cost drivers to executive management • Coordination of the customer service team and ensuring modern service delivery with high customer satisfaction • Ensuring clean order flows and EDI integrations with trading partners • Identifying and implementing automation opportunities, ideally using n8n or Make • Leading and developing the team • Continuous process improvement

🎯 Requirements

• 3–5 years of experience in operations, logistics or supply chain, ideally in e‑commerce/D2C • First leadership experience or a clear readiness to take the next step • Experience with budget responsibility and cost-related KPIs • Confident use of ERP systems, preferably Weclapp • Experience with Shopify or similar platforms • Strong Excel/Sheets skills • Hands-on, structured and ownership-driven working style • Excellent German and good English • Plus: B2B/EDI experience • Plus: affinity for automation with n8n, Make or Zapier • Plus: experience with cross-border e‑commerce (DACH + Southern Europe/Benelux) • Plus: experience in a customer service environment

🏖️ Benefits

• Remote in Germany • A key role with real scope to shape the business • Flat hierarchies • Modern tool stack • Work in a team that treats operations as a competitive advantage